Frequently Asked Questions

Q: Why GO GREEN?
A: The health of you and your family depends upon smart and healthy choices. Cleaning without chemical fumes is one of the steps toward adopting a green-lifestyle and reducing allergies, asthma, or any other respiratory problems.

Q: What does a regular cleaning include?
A: Our regular cleaning includes cleaning of all surfaces, countertops, mirrors, furniture. It also includes cleaning kitchens, bathrooms, bathtubs, showers, toilets, washing floors and vacuuming, emptying garbage baskets. If requested, it also includes changing the bed sheets.

Q: What supplies do I need?
A: We bring all cleaning non-toxic supplies to the appointments. We ask that you provide some paper products, basic cleaning rags and cleaning supplies (a toilet bowl brush, a mop and bucket, a broom and dustpan) and a vacuum.

Q: Will I always get the same cleaning person?
A: We will do our best to keep the same service person. Sometimes, however, we may need to substitute with another cleaning person.

Q: Should I tip my cleaning person?
A: Although tipping is not required, it is always greatly appreciated.

Q: How do you train your cleaning personnel?
A: All of our cleaning personnel is trained and have house cleaning experience and references. We also provide additional training to ensure that our green- lifestyle philosophy is followed.

Q: What if something gets broken during the service?
A: We will leave the broken item with a note and then contact you to resolve the damage.

Q: Do I need to be home during the cleaning appointment?
A: It is your preference if you want to stay home. Majority of our customers are not home. If you choose not to be home, we need a mean of entry to your home.

Q: What is the cancellation policy?
A: We require 48 hours notice.

Q: Do you offer promotions?
A: If you refer a new client to our service, you will receive 20% off your next cleaning.

Q: : What if I have a special request?
A: : Anytime you have any special requests, please do not hesitate to let us know. We always try to accommodate your special needs.